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TERMS & CONDITIONS

Quotes, Flight Numbers, Hotel bookings are subject to change until confirmed. All hotels and flights mentioned are proposed ones, we are only able guarantee bookings after receiving your acceptance of our proposal and an advance deposit. If we are not able to book what we have proposed, we will give you alternative options and ask for your approval before securing the booking. The receipt of your deposit and/or final payment will indicate that you have read these Terms and Conditions, and that you have accepted them.

The Terms and Conditions below form the basis of the contractual relationship between Travel East (Unit of Dex Air Transport Pvt Ltd) and its clients. It is extremely important that our clients understand and accept these Terms and Conditions.

Payment

A deposit of 20% of the total invoice is required (unless specified otherwise in certain cases) to proceed with the reservations and send you a status report.

 

Payments of deposits and final amounts can be made either by Visa, Master Card or American Express via our Secure Server or via Telegraphic Transfer to our bank account (details will be provided upon knowing your choice to pay by Telegraphic Transfer).

 

The balance of payment is due on arrival in India (unless specified otherwise in certain cases) and can be made using cash or travellers cheques or Cashier checks.

Amendment

We do not encourage changes in the confirmed arrangements. But if you do need to make amendments in the arrangements already confirmed, we will do all possible to accommodate the changes, depending on the availability for the new requirements. However, the changes will be subject to certain amendment / administration charges.

Cancellation and Refund

We would deeply regret your decision to cancel your trip to India, however we realize that there are many valid reasons that this can happen. Cancellation must be notified in writing and will take effect the day it is received by Travel East (Unit of Dex Air Transport Pvt Ltd) . The following penalties will apply:

  • Cancellation more than 30 days prior to your travel - 10% of total tour cost or, Usd 100 per person whichever is greater
  • Cancellation less than 30 days prior to your travel - forfeit of deposit

Check-in/Check-out time

The standard check-in/check-out time at the hotels here in India is 1200 hrs (noon). For early morning arrivals and late evening departures, we can only put in a request but the same can't be guaranteed. For a guaranteed early check in / late check-out, we need to book an extra night. Please specify while giving us the flights details etc.

Passports and Visas

You are required to ensure that your passport and travel documentation is in order and that you have obtained the necessary visas for your journey. Should you require assistance on this matter we will be pleased to make recommendations.

International and Domestic air bookings

Reconfirmation of flight bookings is the responsibility of the traveller. As tour arrangements may be booked to connect with international and domestic air flights it is your responsibility to keep us updated as to your flight times and numbers.

Travel Insurance

It is a condition of booking one of our tours that the traveller is adequately insured for the full duration of the tour in respect of illness, injury, death, loss of baggage and personal items, cancellation and curtailment. The choice of insurer is the sole discretion of the client.

Amendments to confirmed arrangements

Travel East (Unit of Dex Air Transport Pvt Ltd) offers its clients customized packages of land and / or air services using various suppliers. The price of your travel arrangements is subject to the possibility of changes and surcharges beyond our control and may occur in connection with governmental action, currency exchange rate fluctuation and increases in suppliers' prices.

 

While Travel East (Unit of Dex Air Transport Pvt Ltd) will use its best endeavors to provide all tours as confirmed, reasonable changes in the itinerary may be made without notice if deemed necessary or advisable by our experienced staff.

Complaints and Claims

Shall you feel unsatisfied with any service Travel East (Unit of Dex Air Transport Pvt Ltd) has provided, please notify our local representative or us to avoid the potential for similar problems happening again during your trip.

 

In the event of a complaint or claim for compensation, you must inform us by email or regular mail in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Travel East (Unit of Dex Air Transport Pvt Ltd) will not be liable for any claims made later than 15 days after the completion of your tour.

Communications

You can contact Travel East (Unit of Dex Air Transport Pvt Ltd) via the web form from www.traveleast.in, email or phone. If for any reason, you fail to receive any reply from Travel East (Unit of Dex Air Transport Pvt Ltd) in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or cancelling a tour, please contact Travel East (Unit of Dex Air Transport Pvt Ltd) customer service at 24 hour phone no +91-7042743079 (Mr Kunal Rao) immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.

Responsibility

Travel East (Unit of Dex Air Transport Pvt Ltd) shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Travel East (Unit of Dex Air Transport Pvt Ltd) control. Neither Travel East (Unit of Dex Air Transport Pvt Ltd) nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.

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