Cancellations & Refunds

1. The Booking

Your contract is with Dex India Holidays. A contract exists between us when we have confirmed you on our tour of your choice and we have received your signed booking form and deposits. All the relevant section must be correctly and fully completed. We can only accept booking form signed as this confirms that you and other people on the tour accept our booking terms and condition and are entering into the contract.

2. Deposit

To confirm your booking we shall deposit of 25% of the tour cost per person, be paid to the company.

3. Payment

All payments can be made to Dex India Holidays, by cash, cheque, Demand Draft, Credit card or electronic money transfer. There will be a surcharge of 3% if you make the payment by credit card - which will be added to your invoice cost.

4. Balance

The balance of the payment must be paid 28 days prior to the tour departure. Any booking made within 14 working days of the tour departure is considered to be late booking for which the full and final payment is required at the same time of booking. Failure to pay the balance within the specified period will result in the cancellation of the booking, and in payment of a cancellation fee as detailed below.

5. If you cancel your Holiday

If you or any member of your party wishes to cancel your holiday, you must notify us in writing, in any case the date of cancellation will be at the date on which notice is received in the Tours Department of Dex India Holidays. The person who signed the booking form must also sign the letter of cancellation. As this incurs administrative cost and retention charges by hotel, the cancellation charges will apply on the following scale.

Number of days before departure Amount of Cancellation charges
More than 28 Days Deposit only
27-14 Days 50% of the Tour Cost
13-07 Days 75% of the Tour Cost
06 Days or less 100% of the Tour Cost

6. If you change your booking

If, after your confirmation invoice has been issued, you wish to change your travel arrangement in any way, for your chosen departure date or accommodation, we will do utmost to make these changes, but it may not always be possible.